Class Categories
Class Level Descriptions
- Introductory – Basic concepts for those new to the topic.
- Foundational – Core principles and essential skills.
- Intermediate – Practical application for those with prior knowledge.
- Advanced – In-depth content for experienced professionals.
- Everyone – For all levels from Introductory to Advanced.
Action Regulation
Aftertouch: The Crowning Jewel of Regulation | David Reed, RPT, Kawai America Corp.
Aftertouch seems to be the most misunderstood part of regulation. This class will unravel the mystery of aftertouch and give you the techniques needed to achieve great results. You’ll enjoy hearing the instructor as he draws on his extensive experience as a private technician as well as knowledge gained from working for multiple piano companies to share the best way to achieve great results quickly and efficiently.
Suggested Level: Advanced
Grand Regulation Actionpalooza | Rick Baldassin, RPT, Renner USA & Carl Teel, Salt Lake City, UT Chapter
This hands-on class combines the popular “Are You Regulationally Challenged?” and “Are You Still Regulationally Challenged?” classes into an all-day experience. Students will first work in small groups to diagnose problems on a series of action models after which the solutions to the problems will be presented. Each student will then regulate a PTG test model according to a step-by-step procedure and their work will be checked for accuracy. This will be an intense day, but the instructors will make it fun.
Limited to 16 students. Pre-registration required. Materials and tools will be provided for participants. Fee: $120.
Suggested Level: Intermediate/Advanced
Hands on Harpsichords | Michael Reiter, RPT, Eugene OR Chapter & Jason Cassel, RPT, Salt Lake City, UT Chapter
This two-period hands-on class will introduce you to the tools and skills you need to successfully service harpsichord actions, voice plectra and regulate jacks using actual harpsichord action models. Supplies will be limited so arrive early to ensure that you can participate in the hands-on opportunities.
Suggested Level: Foundational
Principles of Bench Regulation | Ben Rocke, RPT, Grandwork Tools and Training
Learn the principles of grand action regulation on the bench — whether using a kitchen table, workbench, or Grandwork™ Regulation Station. Topics include sampling the piano, setting up at the bench, regulation protocols, and returning the action. We’ll also discuss hybrid regulations and the reasoning behind everything.
Suggested Level: Everyone
Saucy Sostenuto | Ben Cross, RPT, New York City Chapter
Sostenuto can be a frustrating aspect of regulation. A common approach is, “So long as it doesn’t interfere with the normal function of the piano, why bother?” It’s often overlooked and unattended. When a problem does arise, matters are made more confusing by the multiple styles of mechanism used by makers. This class is designed to familiarize technicians with a set of techniques to regulate the system, regardless of style. From action-mounted to belly-mounted, you’ll learn a series of tests and checks to inform how best the system in front of you needs to be regulated.
Suggested Level: Introductory/Foundational
The Aftertouch Ballgame | Jason Cassel, RPT, Salt Lake City, UT Chapter
What is Aftertouch? Why is it important? What regulation points influence it? How is it set on an upright and a grand? Come unravel these regulation mysteries as we work through the Aftertouch process! The piano is trying to tell you something. Are you listening?
Suggested Level: Intermediate
The Lowly Little Back Check | Michael D. Reiter, RPT, Eugene, OR Chapter
We will explore all things back check, both grand and upright. The class deals with construction, regulation, problems with wear and other issues and getting the most out of the system. This is a great class for beginners and intermediate technicians.
Suggested Level: Introductory/Intermediate
Three Regulations | Ed Foote, RPT, Nashville, TN Chapter
This class demonstrates three levels of regulation and how to sell them, finding a profitable way to deliver value with our regulation skills to the casual customer, a serious pianist, or the artist. Topics covered range from tuning appointment add-ons to maximizing an action’s capability for response.
Suggested Level: Intermediate
Tips and Techniques on Grand Regulation | David Reed, RPT, Kawai America Corp.
There are manuals that give step-by-step instructions for regulating grand actions, but what makes one fluent at regulating is to learn the best techniques for getting each step done quickly and accurately. You’ll enjoy hearing the instructor as he draws on his extensive experience as a private technician as well as knowledge gained from working for multiple piano companies to share the best way to achieve great results quickly and efficiently.
Suggested Level: Everyone
Traveling and Burning: Foundations of Alignment | Emily Townsend, RPT, Boston, MA Chapter
Some hammers don’t travel straight up and down. Some hammers travel straight up and down but still rub on their neighbors. Why? How do you diagnose this, and what do you do about it? We call these problems and their solutions ‘traveling’ and ‘burning.’ They are the foundations of good alignment, and therefore foundational to good action regulation and tone. In this class we’ll train your eyes to spot these behaviors and learn how to improve them. A limited number of hands-on practice jigs are available – arrive early to call dibs!
Suggested Level: Introductory/Foundational
Understanding Dampers in the Modern Steinway Grand | Daniel DeBiasio, RPT, Steinway & Sons
Small corrections to dampers are commonly avoided for fear of making things worse. This class aims to demystify the damper system in the modern New York Steinway grand by outlining how the dampers are manufactured and installed, as well as explaining the intention behind the design. By taking part in this class, the attendee will leave with a better understanding of how to troubleshoot problems in the field.
Suggested Level: Intermediate/Advanced
Vertical Regulation | Lucy Urlacher, RPT, Columbia, MO Chapter
Vertical regulation is a 4-part class.
- Period 1: In the first class we will discuss the signs indicating a piano will need to be regulated, which pianos are good candidates for complete regulation, and selling the job. Hammer travel, angle, spacing, and damper lift from the pedal will be covered.
- Period 2: In the second class of vertical regulation, we will “set the sample notes” – making sure that hammer blow, key height, key dip, and let-off distance will result in correct aftertouch. Efficient capstan regulation and setting a straight back check line will be demonstrated. We will begin the voicing process.
- Period 3: The third vertical regulation class includes methods for making the process of shaping vertical hammers and the regulation of the spoon doable. We will discuss key work and addressing sounds in the damper system. Then the regulation of the samples will be extended to the entire piano.
- Period 4: The last vertical regulation class includes techniques for doing key level, let-off, and key-dip. Throughout the four sessions, the key word is always “efficiency.” This class puts together what Lucy has learned doing university work for 16 years, classes from Bill Spurlock and Fred Strum, and written materials from PTG and other sources.
Suggested Level: Everyone
Business & Networking
Business is GRAND | John Gallen, E.A., Connecticut Chapter
This class addresses aspects applicable to any service business:
- Getting – Who, What, Why, When, Where
- Resourcing – Price, Availability, Reputation, Timing, Service
- Assembling – Procedure, Installation, Adjusting, Necessary, Ordinary
- Networking – Marketing, Advertising, Reviews, Growth, Income, Notoriety, Sales
- Delivering – Reliability, Excellence, Satisfaction, Understanding, Like, Trust, Sustainability
Suggested Level: Everyone
Career Stability | Ed Foote, RPT, Nashville, TN Chapter
A flourishing career takes either luck or planning. I got lucky but you should plan. A class of things I, and others, wish we had known earlier. Money, competition, ethics – plus closets full of skeletons and the war on our bodies when we tune.
Suggested Level: Introductory/Foundational
Experience of a Piano Manufacturer | Anna Prousek, Petrof
Join the director of a renowned European piano company for an inside look at how fine instruments are created and how the business operates on a global scale. Discover how craftsmanship and artistry meet modern production — similar to small workshops, yet with unique challenges and strategies that we’ll explore together.
Suggested Level: Everyone
Grow With Gazelle | Luke Ehresman, Gazelle
Learn how you can use Gazelle to save time, wow your customers, and grow your piano service business. We will bring decades of business experience together to help you grow your business using the tools Gazelle offers like online scheduling, automated reminders, invoices, payment solutions, estimates, and QuickBooks Integration.
Suggested Level: Foundational
Gut Taxes? | John Gallen, E.A., Connecticut Chapter
This class, geared toward the self-employed piano technician, will help you keep more of your hard-earned dollars. We’ll talk about the most common expenses related to our business. Whether you prepare your own taxes or have someone else do so, understanding what you can (and do) report is your responsibility.
Suggested Level: Everyone
Sustained Growth | Ty Uphoff, RPT & Ashley Vinson, MBA, St. Louis, MO Chapter
This class will help piano technicians strengthen solo or small-team businesses through smart marketing, standout customer service, digital tools, and solid processes. We will address how to build a successful business from nothing, when it’s time to make your first hire, and how to expand beyond a single market. We’ll cover key considerations when acquiring a business from another technician, along with common pitfalls that derail growth. The class emphasizes failing fast, learning from setbacks, and developing profitable, resilient expansion strategies that hold up in a challenging economy.
Suggested Level: Everyone
The Business of Moving | Gary Telleen, RPT & Rebecca Dowds, Wichita, KS Chapter
Learn how to enhance the profitability of your business by adding piano moving services. In this class we will cover how to start and operate a piano moving business. We’ll focus on the business aspect of piano moving including operations, pricing, and strategy. This is a companion class to The Fundamentals of Moving.
Suggested Level: Everyone
The Class on Teaching the Class | Emily Townsend, RPT, Boston, MA Chapter
It turns out, the most important factor for teaching a meaningful, useful chapter technical or convention class is NOT a big-name instructor or decades of experience. It’s focused, organized material taught in a well-managed classroom environment. Even the newest technicians can craft a valuable class by keeping a few crucial concepts in mind. Learn about choosing a topic, determining the target audience, focusing your material, different modes of presentation, and basic classroom management from a seasoned, full-time piano technology educator.
Suggested Level: Everyone
The Next Octave: The Future of the Piano Industry | Michael Stilwell, Piano Technician Academy
Join us for a lively discussion on the ever-evolving world of pianos! We’ll dive into the current state of the piano industry, explore where it’s headed, and uncover how global trends are shaping the future for piano stores and technicians right here in the USA. Whether you’re a technician, rebuilder, dealer, or just a piano nerd at heart, this session will leave you inspired and informed about where our craft is going next!
Suggested Level: Everyone
Voicing Your Business | George Buss, Gazelle
We live in a world of constant communication. In this class, the Gazelle team covers how to manage the voice of your business and consider communications focusing on email, text, phone, and in-person mediums to ensure your words best represent you and bring the highest returns on your efforts.
Suggested Level: Foundational
CAUT (College and University Technicians)
CAUT Forum | Kate Redding, RPT, Shenandoah, VA Chapter
Join us for a forum hosted by the PTG CAUT Committee, offering members, CAUTs, and others interested in CAUT work the opportunity to exchange ideas, explore related topics, and learn more about the committee’s ongoing initiatives.
Suggested Level: Everyone
Encouraging Universities to Invest in Your Inventory | Renee Kelsey, RPT, Baltimore, MD Chapter
This class will provide guidance on organizing an institutional inventory to effectively gather data that supports the justification for purchasing new pianos or making a significant investment in what is already present. Additionally, this class will offer strategies for engaging those with non-technical backgrounds, such as a dean of a school, in a way that will resonate with their interests.
Suggested Level: Everyone
Making the Case: Advocating for Resources as a CAUT | Robert Wilkinson, RPT, Rochester, NY Chapter
This class will cover strategies for College and University Technicians to ask for resources from administration. Whether it be for items like rebuilding, new pianos, or staff, it seems like almost every university technician is looking for more money, and this class will teach you how to get it!
Suggested Level: Introductory/Everyone
Working on the Oddballs: Celestas, Portatives and Others | Corbin Sturch, RPT, Houston, TX Chapter
As a CAUT, you never know when you’re going to be stuck having to try to deal with those oddball instruments like the Portative organ, celestas, or maybe even an autoharp. This class will talk you through approaching and servicing these instruments.
Suggested Level: Everyone
Design & History
3D Modeling with AI Integration in Piano Technology | Dr. Li Yeoh, Tallahassee, FL Chapter
Explore 3D modeling for piano technology. Design piano components, leverage AI for precision, and explore innovative techniques like generative design and automated prototyping. Gain hands-on skills in 3D software and AI-driven workflows for piano parts and repair. Bring your laptop with a 3D mouse!
Suggested Level: Everyone
Acoustics Playground | Christopher Storch, RPT, Boston, MA Chapter
In this class you will be introduced to a variety of acoustical topics related to piano technology. They include spectral analysis of musical tones, hearing/perception phenomena, the physics of the vibrating piano string, and room acoustics affecting piano sound. A variety of demonstrations will be used to illustrate the topics.
Suggested Level: Everyone
Double Repetition Setup in Uprights & Historic Technical Innovations from European Manufacturers | Peter Reinert, Sauter Factory Technician & Gary Branch, Piano Historian and Concert Pianist, Sauter Pianofortemanufaktur
Learn the principles of preparing an upright piano with a double repetition action, addressing regulation and performance optimization. Gain historical perspective on leading European piano makers, each highlighted with a distinctive mechanical or design innovation, enriching technicians’ knowledge of both technical practice and the lineage of piano craftsmanship.
Suggested Level: Everyone
Early Evolution of the Piano | Fred Sturm, RPT, New Mexico Chapter
In the 1760s, two distinct piano designs emerged in London. One was a very simple rectangular instrument with a non-escapement action and no pedals. It became wildly popular and swept Europe, displacing the harpsichord. The other was in the shape of a grand piano, with a simple escapement action and damper pedal. It became the instrument of choice for the concert hall. Where did they come from, and how did they develop into what we have today?
Suggested Level: Everyone
Grand by Hand – a Technician’s Tour of the New York Steinway Factory | Ben Gac, RPT, Steinway & Sons
Join us for a video-rich journey inside the iconic Steinway & Sons piano factory in New York! Designed specifically for piano technicians, this immersive virtual tour offers a behind-the-scenes look at the modern craftsmanship and precision that go into creating Steinway grand pianos. Discover the techniques, technology, and tradition that make Steinway truly exceptional.
Suggested Level: Everyone
How to Design a Piano | Delwin D Fandrich, RPT, Puget Sound, WA Chapter
This is an introduction to the art of piano design. Starting with a concept, we’ll develop a design “cartoon” for a small grand. Then we’ll discuss how it can be made by experienced rebuilders. Even the non-designer will benefit by having a better understanding of what makes a good design.
Suggested Level: Intermediate/Advanced
Inside the Early Piano | Ken Eschete, RPT, Inland Northwest, WA Chapter, & Rod Regier, Fortepiano maker
In this two-session class, fortepiano maker Rod Regier will present a slide lecture titled “The Wood-framed Viennese Fortepiano: how details of its construction, keyboard and action, and string scale design evolved.” This will be followed by Ken Eschete’s presentation: “The Restoration of an 1843 Pleyel grand: a guide for approaching historic pianos.” The second session will be devoted to hands-on training, including regulation and maintenance of the Viennese fortepiano action. A 5-Octave Fortepiano by R J Regier and Viennese action models will be provided, along with necessary tools.
Suggested Level: Everyone
Key Weights Set Once and For All in the Factory – A Model for the Industry | David Stanwood, RPT, Boston, MA Chapter
The title says it all – this class will look at the concept of smoothly scaled key front weights as a permanent design feature in grand pianos. This creates a solid foundation for balancing actions by smoothly scaling hammer strike weights for a range of dynamic playing qualities, further elevating the art of piano making, and paying high respect to the key makers’ craft.
Suggested Level: Everyone
Rebuilding the Vintage Grand Piano, A Look at Early Design | Starr Taylor, RPT, Southwest Florida Chapter
Join us in comparing an 1893 7’4″ Knabe to a 1902 6’1″ Steinway A2. This class looks at the design differences between two manufacturers and how it factors into rebuilding these two pianos. Both of these instruments were rebuilt in Starr’s studio with new soundboards, new actions & back actions. We’ll look at rim construction and plate support, plate anomalies, soundboard grain angles, bridge design, pinblock challenges, installing a new Reyburn Action, and back action improvisation.
Suggested Level: Intermediate/Advanced
Electronic Tuning Devices (ETDs)
iRCT Tuning with Two AIs | Carl Lieberman, RPT, Reyburn CyberTuner
Learn more about CyberTuner’s newest AI features. We’ll have answers for varied tuning questions and customized tunings for each piano.
Suggested Level: Intermediate
Tuning with PianoMeter | Anthony Willey, RPT, PianoMeter
Unlock PianoMeter’s time-saving features and learn techniques to boost accuracy and confidence. This class welcomes new users with an overview of core functions, then shares expert tips for cleaner unisons and stable tuning. Learn how the latest PianoMeter tools can make your tunings faster and more reliable.
Suggested Level: Everyone
Health
Hearing Aids, Stigmas, and Solutions | Erik Martin, RPT, St. Louis, MO Chapter
During this class we will discuss hearing aids and hearing loss, how hearing aids function and help those with hearing loss in their daily lives, and how they can help tuners and technicians with hearing loss. Additionally, I’ll talk about my experiences as a HOH/deaf technician and navigating the industry as a disabled individual.
Suggested Level: Everyone
Lifting Stuff | Kathy Smith, RPT, Los Angeles, CA Chapter
Piano technicians need to lift stuff pretty often. It impresses clients when you can work independently, not needing help lifting actions, corners of pianos for caster and leg repair, and so on. There are many ways to use mechanical advantage, or at least safe body mechanics, to get the tasks done without damage to piano, home, client or body. Even your own tool cases can cause repetitive injury. Some common needs and situations are presented in the class, with many photos, demonstrations and ideas, and class participation.
Suggested Level: Everyone
Sustain Your Career: Ergonomics for the Enduring Technician | Nicholas Litterski, RPT, Austin, TX Chapter
Invest in your most valuable tool: your body! This engaging class offers practical yoga-inspired stretches and physical therapy exercises to prevent injury and enhance efficiency. Learn ergonomic techniques and embrace ambidexterity for pain-free, sustainable piano service. Gain valuable insights and link to detailed exercise videos to keep your career strong!
Suggested Level: Everyone
Tuning In to Trouble | Eva Jeffers, Las Vegas, NV Chapter
This course is all about crisis prevention. By building awareness and practicing proactive habits, technicians can reduce risks and feel more secure in their day-to-day work. We’ll focus on identifying red flags in customer interactions, communication and boundary-setting skills, de-escalating tense situations, and establishing safe arrival, exit, and work practices.
Suggested Level: Everyone
Player Systems
AI and the Future of Instrument Entertainment | Lori Clutter Harvey, QRS Music Technologies
This course provides a deep dive into QRS Music Technologies new AI capabilities and cutting edge PNOmation systems. Effectively understand these innovations that will generate additional revenue for your business. QRS products will elevate your role as a service provider to a profit driver. Welcome to everyone!
Suggested Level: Everyone
Genio Silent System Installation for Uprights and Grands | Michal Krol, PianoPiano Distributors
Turn almost any piano into a silent piano. Learn how to install the Genio Silent System on practically any upright or grand piano. We’ll discuss the features of the product, including midi out, recording and silent play and how to install it in your customers’ homes. For busy families or apartment living, the Genio silent is the perfect addition to your customers’ pianos so they can play day or night without disturbing those around them.
Suggested Level: Everyone
Introducing LTV – Yamaha Disklavier & Silent Piano Lifetime Value Products | Yamaha Team, Yamaha Corp. of America
Announcing LTV – Yamaha “Lifetime Value” products, shaping new musical experiences for Legacy-generation Disklavier and Silent pianos. Learn about incorporating the latest Disklavier & Silent technology in your customer’s pianos, and how Yamaha LTV upgrade and retrofit products are installed.
Suggested Level: Intermediate/Advanced
Prodigy II: The Next Level of Player Piano Service | Zack Hardy, Chris McCuddy, & Kirk Burgett, PianoDisc
Come and explore the latest features of Prodigy II! This two-period class will give you all the tools necessary to confidently calibrate our latest player system and connect it with external devices, adding valuable service to any piano business.
Suggested Level: Intermediate
Steinway Spirio Technology | Georgia Maldonado, Steinway & Sons
This class is designed to give piano technicians an overview of Spirio technology. It’s also an opportunity to experience what comprises servicing a Spirio and learn more about what resources Steinway offers technicians that pursue Spirio field service.
Suggested Level: Everyone
Understanding Modern Players, Hybrids, and the Rise of Silent Systems | Greg Cheng, RPT, Southeastern Pennsylvania Chapter
Digital integration is transforming the piano world, and today’s technicians are increasingly called on to service instruments that blend acoustic tradition with advanced electronics. This class provides a clear overview of modern player piano systems, hybrid acoustic/digital designs, and silent systems that allow pianists to practice with headphones. We’ll explore how these technologies work, their installation and calibration considerations, common troubleshooting scenarios, and the ways they impact traditional piano service. Whether you’re a technician new to this field or looking to deepen your understanding, you’ll leave with a solid foundation for confidently navigating the growing intersection of acoustic and digital piano technology.
Suggested Level: Everyone
Rebuilding & Shop
Action Geometry Demystified | Jason Cassel, RPT, Salt Lake City, UT Chapter
Action geometry can often feel nebulous and overwhelming, but it doesn’t have to be this way. The secret is knowing what questions to ask, and how to answer them. Come learn the 4 Fundamental Questions you need to answer when selecting new action parts for your next action rebuild.
Suggested Level: Foundational
Action Geometry, Restoring, and Replacing Keyboards | Dean Reyburn, RPT & Aaron Reyburn, Reyburn Pianoworks, Inc.
Rebuilding a piano that may need a new keyboard, new action parts or new weigh-off? This all-day class will demystify action geometry and show how to evaluate and specify a keyboard for evaluation and replacement for the tech or rebuilder. We’ll demonstrate practical and objective ways to make your action rebuild successful by checking the condition of the keyboard and stack, basic weigh-off, and simple ways to check action geometry. Attend all day or the individual sessions of your choice.
- Period 1: Action Geometry for the Terrified, Part 1
We’ll demystify the “Action Ratio” by showing simple ways to both measure and calculate key, shank and wippen ratios and predict regulation specs. This is a hands-on class as attendees will measure actual parts and calculate ratios in class. - Period 2: Action Geometry for the Terrified, Part 2
Learn straightforward methods you can use to improve the geometry and performance of pianos with issues. Should you move the capstans? Which way and how much? How do you choose wippens and hammer shanks when the current parts don’t work well? - Period 3: Key Weigh-off 101
Are you mystified or intimidated by the prospect of weighing off a new keyset or re-weighing off an older set of keys? We will cover basic principles and show various tools in action. We will discuss several methods and philosophies for determining weight size and placement. Plus, we’ll demo drilling and wedging. Questions and answers of course. - Period 4: Keyboard and Action Evaluation and Replacement for the Tech and Rebuilder
When should a keyboard and/or stack be replaced? What are the advantages/disadvantages of the different brands of action parts and stack designs? When is installing a new keyboard beneficial? How are measurements taken? How are the new parts fitted? We’ll take a virtual tour through Reyburn Pianoworks keyboard manufacturing shop which uses the latest CAD and CNC robotics. Examples of keyboard and action stack replacements shown with various design considerations.
Suggested Level: Everyone
All About Bridges | Jude Reveley, RPT, Boston, MA Chapter & Bruce Clark, Mason & Hamlin
Rebuilding bridges is one of the most complicated tasks a rebuilder can face. We will try to cover it all: design, lay-out, execution, notching, even manufacturing new bridges.
Suggested Level: Advanced
Alternatives to Lead: Key Weight Geometry and Dynamic Touch | Wytze Hoekstra, ARPT, New Zealand PTTG
Materials used to replace lead have lower density which impacts touch and becomes a problem in the bass and tenor of grand pianos. Wytze addresses the touch weight ramifications and presents a new solution to reduce inertia and key flex and enhance key return speed in grand pianos.
Suggested Level: Intermediate/Advanced
Bearing vs Crown: Cracking the Soundboard Code | Kirk Burgett, Zack Hardy, & Chris McCuddy, Mason & Hamlin
Examine the construction of soundboards and describe how crown bearing and termination function together to influence sound quality.
Suggested Level: Foundational
Beyond the Coffee Table: Charting Your Workshop | Holly Grodsky, RPT, Boulder, CO Chapter
Leave the coffee table behind and plot a steady course toward a workshop scaled to a three-car garage (that’s still too small!). Explore how to acquire tools gradually and arrange your space so the shop grows with you, one step at a time.
Suggested Level: Introductory/Everyone
Blending Tradition with Technology: CNC Machining and 3D Printing in Piano Restoration | Brigham Larson, RPT, Salt Lake City, UT Chapter
Discover how CNC machining and 3D printing can expand what’s possible in piano technology. This session introduces CAD-based digital fabrication, showing how technicians can achieve precision, create custom solutions, and embrace innovation. Learn why investing in these tools can enhance craftsmanship, efficiency, and your enjoyment in the trade.
Suggested Level: Everyone
Getting the Lowdown on Downbearing | David Love, RPT, San Francisco, CA Chapter
What is downbearing? Why do we need it? How much do we need? How do we measure it? How do we set it? Do all manufacturers use the same downbearing settings? That and more.
Attendees will benefit from reading Nick Gravagne’s series on Downbearing series in the 1988 Piano Technicians Journals in advance.
Suggested Level: Everyone
Grand Action Reconditioning | Norman Cantrell, RPT, Central Oklahoma Chapter
Older pianos wear out and sometimes the matching new parts are simply not available. What do you do at this point? Having a plan to refurbish the existing parts is what will be covered in this class. We will cover the most obvious things like wippen cushion felt replacement to a factory approach to rebushing and repining flanges. Learn how to take felt and cloth from sheet form and get things covered.
Suggested Level: Everyone
Grand Hammer Replacement | Josi Davis, Brooks LTD
Join Brooks LTD for an overview of hammer selection, touchweight and weight control. Learn to take proper measurements, prepare for and the process of hammer hanging. Be prepared with tools, materials and time-saving services to increase your profit and grow your business.
Suggested Level: Everyone
If I Had a Hammer | David Love, RPT, San Francisco, CA Chapter
When choosing replacement hammers we have many choices. What criteria do we use to make that choice? Should we use the manufacturer’s hammer or an aftermarket hammer and which one? What are the features of hammers that affect tone? All this and more will be examined.
Suggested Level: Everyone
Installation of the Full-Fitted Pinblock | Christian Bolduc, Bolduc Pianos
Christian shows how to replace a full-fitted grand pinblock from A to Z. How to take necessary references before removing the plate, the use of the Plate-Puller, removing the pinblock using the Bolduc’s pinblock extractor, fit the new block to the plate, drilling it, glue and dowel in the case. Many tips and tricks to simplify the work.
Suggested Level: Everyone
Lead Replacement and Keyboard Balancing | Wytze Hoekstra, APTG, New Zealand PTTG
In this class, Wytze explains alternatives to lead weights and manufacturers’ efforts to find a suitable replacement. We will discuss using non-lead hammer inserts to optimize strike weight, how to re-balance the keyboard and how key weight placement affects static and dynamic touch.
Suggested Level: Intermediate/Advanced
Recapping the Vertical Bass Bridge w/o Removing the Plate | Christian Bolduc, Bolduc Pianos
Is having to pull the plate putting you off? Christian demonstrates an easy way to replace split bridge caps on uprights without using epoxy or other glues to fix bridge pin problems. Learn how to build a jig over the plate to remove the old cap and glue the new one on. This technique can also be applied to grand pianos.
Suggested Level: Everyone
Reimagining the Grand Damper Action: WNG | Kirk Burgett, Zack Hardy, Chris McCuddy, Wessel, Nickel and Gross, & Bruce Stevens, RPT, South Bay, CA Chapter
Damper action replacement can be a straightforward process. This class provides detailed guidance on the Wessell, Nickel and Gross system, describing its features as an alternative to traditional grand actions. The session includes instructions on using the custom tool kit, selecting appropriate parts, drilling, and assembly. Participants will learn practical skills and techniques for installing this system.
Suggested Level: Foundational
Restorative Conservation, Square and Upright | Fred Sturm, RPT, New Mexico Chapter
Through photographic documentation, we’ll look at the restoration of an 1839 American square and an 1852 French overdamper pianino. Where possible, original parts were retained, and replacement materials matched the original. Replacing leather hinges, dampers made of layered cloth, duplicating missing parts, restringing, etc.
Suggested Level: Everyone
Upright Hammer Replacement | Josi Davis, Brooks LTD
Learn techniques for hanging upright hammers in and out of the piano from the Brooks LTD team. Know the parts available on the market and opportunities to improve maintenance and performance. Avoid common pitfalls, build a better tool bag and take your business to the next level.
Suggested Level: Everyone
What is a Good Scale and Why | Bruce Clark, Mason & Hamlin, & Jude Reveley, RPT, Boston, MA Chapter
When designing a piano a number of decisions go into creating a good scale. What tension level, the appropriate inharmonicity level, where should the bass break be, how many unichords, bichords and trichords. This class covers the decisions that must be made and the criteria that underlie those decisions.
Suggested Level: Advanced
Service & Repair
1/2 Day Grand Piano Service | Starr Taylor, RPT, Southwest Florida Chapter
There’s a lot of 10- to 30-year-old grands out there ready for cleaning and regulation. Learn how to sell a 1/2-day service and obtain award winning referrals. We’ll look at tightening the plate/pinblock, cleaning the soundboard and the piano action, bedding the keyframe, ironing the bushings, filing the hammers, regulating the action and pedal adjustment. Tuning you ask, absolutely, for a reduced fee. Impress your customers and gain great referrals.
Suggested Level: Intermediate
Bending Grand Damper Wires (BYOT) | John Butler, RPT, Washington, D.C. Chapter
Learn how to take a damper head with wire attached and install the damper into the piano. A slide and video presentation will cover all the basic bends, followed immediately with a ‘hands on’ opportunity to bend some wires on your own one-note damper model. Arrive early – there are only 30 models available!
PLEASE NOTE: you MUST bring your own tools to participate in the hands-on portion of this class.
Only 30 damper models available for the hands-on portion of the class.
Tool List: needle nose pliers, small straight screwdriver, bending pliers
Suggested Level: Everyone
Bosendorfer Technical Presentation | Bösendorfer Team, Bösendorfer
A technical presentation by the Bösendorfer Team, topic to be announced at a later date.
Suggested Level: Intermediate/Advanced
From Sheep to Hammer | Alexander Abel & Norbert Abel, Abel Hammer Company
Join us on a journey from raw sheep’s wool to high-quality hammer felt. Discover the cleaning, carding, and felting process, and learn about bamboo’s benefits for hammer mouldings. Enjoy a virtual tour of the ABEL HAMMER factory, gaining expert insights on hammer making to enhance technicians’ skills and customer care. More topics: Understanding voicing, hammer hardness, felt resilience.
Suggested Level: Everyone
Grand Damper Systems Demystified | Rick Baldassin, RPT & Carl Teel, Salt Lake City, UT Chapter
Grand damper systems involve more than simply seating felt. In this class, we will demonstrate cutting and bending damper wires, adjusting underlever spoons and capstans, and correcting problems such as twisting and traveling during damper lift. Timing with both the key and pedal will also be covered. The demonstration will be performed on the new PTG 3-note action model made by Renner.
Suggested Level: Everyone
Harpsichord Evaluation for Piano Technicians | Louis Del Bene, RPT, Boston, MA Chapter
Piano technicians are often expected to service harpsichords. The fact that these instruments were generally ‘made’ not ‘manufactured’ creates variety and confusion. How can we know what is a viable instrument? This class introduces categories of harpsichords, their pros and cons, how to identify them, and some resources.
Suggested Level: Intermediate/Everyone
How to Be an Effective Playground Facilitator | John Parham, RPT & Bill Davis, RPT
An essential class for running a Playground event effectively: practical tips for training facilitators, promotion strategies, and a useful planning guide. Learn how to access all videos and paperwork needed for the event. We also show how to track the location of your Playground in real time. A Wi-Fi enabled device is recommended.
Suggested Level: Foundational/Everyone
Improving Upright Performance, 20 Tips | Starr Taylor, RPT, Southwest Florida Chapter
This beginner/intermediate class is designed to help technicians look at the whole piano system. If you know what to look for, you’ll be seen as a professional. The tips in this class will help you quickly diagnose problems and fix them. Topics include: tuning instability, bedding actions, ironing key bushings, fixing damper rod problems & addressing pedal issues. A detailed handout is included. Questions are always encouraged!
Suggested Level: Intermediate
Installing the Piano Life Saver Grand Humidity Control System with Undercover | Gina Bonfietti, RPT with Jamie Bonfietti, Connecticut Chapter
This class guides technicians through installing the Piano Life Saver Grand System, emphasizing a faster, neater undercover method. Step-by-step instruction covers placement, securing techniques, and practical tips for a clean, professional result. Participants will gain confidence providing clients with an effective, well-installed system that protects the piano and maintains aesthetic appeal.
Suggested Level: Everyone
Introduction to String Scaling | Louis Del Bene, RPT, Boston, MA Chapter
This class will present fundamentals of string scaling for pianos. It’s an introduction to some language and concepts used by technicians who rescale pianos. We’ll cover principles of wire used for musical applications, characteristics of piano wire, limitations of the piano, and what can be done to improve the string scaling.
Suggested Level: Intermediate/Everyone
Introduction to the Piano Life Saver System | Kenny Brown, Dampp-Chaser Corp.
Struggling with tuning stability related to humidity fluctuations? This is a great course to check out, whether you are new to Dampp-Chaser’s Piano Life Saver System or just looking to brush up your skills and knowledge. We will provide a broad overview of product functions, system selection, basic installation, and service.
Suggested Level: Introductory
It Was My Grandmother’s Piano | Ward Guthrie, RPT, Montana Chapter
This class on uprights will be a combination of troubleshooting, building an estimate, making a priority list, selling the job to your client, serving your client’s best interests, and how this can earn income beyond a basic service call.
Suggested Level: Foundational/Intermediate
Jim’s Tools and Tips 2.1 | Jim Busby, RPT, Salt Lake City, UT Chapter
Jim is bringing more tips, tricks and tools to help make your service calls and shop work easier. As usual, this class will be fast paced and include giveaways! Some of the older tools will be brought, but there will definitely be new entries in the lineup.
Suggested Level: Everyone
Lacquer Finish Touch Up | Mike Ello, RPT, Houston, TX Chapter
Mike Ello, author of Master Guide to Piano Finish Touch Up has been touching up lacquer finishes on pianos for over 30 years. This class will cover a variety of touch up repairs from simple to advanced and also includes analysis of how to estimate labor and pricing of each job.
Suggested Level: Everyone
Lyre, Lyre, Pants on Fire | Debbie Cyr, RPT, Boston, MA Chapter
We will discuss all kinds of grand lyres, featuring proper repairs for unglued lyre posts, a whirlwind pedal box tour with all kinds of pedal mechanisms, and a demonstration of just how easy installing a Steinway lyre really is.
Suggested Level: Intermediate
Next Generation UV Cure Polyester Finish Repair | Matt Williams & Jim Fariss, RPT, Avant UV Coatings
Increase your income and professional standing by offering high gloss poly repair. Been intimidated or frustrated with current repair products? Witness the revolutionary Avant UV Coatings that is easy to apply and produces professional results. Real-world hands-on repair, including corner and vertical damage, will be offered.
Suggested Level: Everyone
No Car, No Problem: Mastering Urban Piano Service | Anika Byrley, RPT, Chicago, IL Chapter
In this class you’ll learn the skills and knowledge to operate as a full-service piano technician, offering tuning, repair, and maintenance services, all while navigating the unique challenges of an urban environment without the need for a car.
Key topics include:
- Selecting and organizing a portable toolkit optimized for urban travel.
- Strategies for efficient scheduling and route planning using public transit, walking or biking.
- Techniques for on-site repair and tuning that minimize the need for transporting heavy or bulky equipment.
Suggested Level: Everyone
Oh No! A Broken Agraffe!! | Bruce Stevens, RPT, South Bay, CA Chapter
Are you prepared to handle the agraffe repair, or do you turn it over to a trusted colleague? In this class Bruce Stevens will cover the subject from tools needed and video of an actual repair, as well as some challenges and potential pitfalls you might encounter. There will also be an in-depth look at what you need to know in replacing complete sets during a piano restoration, installation of agraffe inserts and a study of how much an agraffe can be tightened before you risk another broken agraffe.
Suggested Level: Intermediate
Piano Hammers – Everything You Need for Precision | Alexander Abel & Norbert Abel, Abel Hammer Company
Efficiency is crucial for technicians. ABEL HAMMER COMPANY provides a range of hammers: undrilled for customization, standard drilled for immediate use, and fully customized options. Join Alexander and Norbert to explore these choices and learn about hammer refelting, crafting square grand hammers, and pre-hung services to enhance your skills.
Suggested Level: Everyone
Piano Life Saver System Troubleshooting and Service for Older Models | Kenny Brown, Dampp-Chaser Corp.
Enhance your skills in servicing older models of the Piano Life Saver System. Discover how components have evolved over the company’s 75-year legacy of promoting pitch stability. Gain expertise in supporting these systems and understanding compatibility, from historic to current models.
Suggested Level: Foundational/Intermediate
Piano Technicians Playground | John Parham, RPT, Bill Davis, RPT, & Chuck Cook, RPT
Whether you’re just beginning or a 30-year technician, the Playground offers a best-practice opportunity to improve and polish skills. Stay five minutes or all day. Multiple workstations allow for specific training in a hands-on environment with no time constraints. All tasks are presented in a step-by-step manner.
A Wi-Fi enabled device with headphones or earbuds is required.
Suggested Level: Foundational/Everyone
Rebuilding the Steinway Pedal Lyre | James Carney, New York City Chapter
In this hands-on class, both field and shop technicians will learn how to rebuild & replace crucial parts of the Steinway pedal lyre to maximize performance and durability, while ensuring quiet, trouble-free operation.
Suggested Level: Introductory/Foundational
The Fundamentals of Moving | Gary Telleen, RPT & Isaiah Dowds, RPT, Wichita, KS Chapter
Learn the essential tools, equipment, and step-by-step methods for safely moving both grand and upright pianos. This class covers the fundamentals of piano moving, with a possible hands-on demo if time permits. This is a companion class to the Business of Moving Class.
Suggested Level: Everyone
The Jansen Artist Bench: Anatomy, Service & Repair | Bruce Stevens, RPT, South Bay, CA Chapter
Do you currently have clients with a worn Jansen Artist Bench but don’t know where to begin to restore the firm foundation it had when it was new? This class is designed to take the mystery out of the rejuvenation process so that you will have confidence in providing this much needed service. In the first half of the class, Bruce Stevens will demonstrate a fast-paced PowerPoint lecture of what is involved in the care and maintenance of this world-class bench followed by an actual demonstration of the procedures. Each attendee will leave the class equipped with a detailed handout of the service procedures.
Suggested Level: Everyone
The Journal’s Best Tips | Scott Cole, RPT, Eugene, OR Chapter
This class will present the best Tips, Tools & Techniques from decades of the Journal. The presenter will also tell how to write and submit good tips and how to find tips and articles using the Journal’s indexes. There will be a variety of giveaways/door prizes.
Suggested Level: Everyone
Understanding Finished New and Old | Greg Cheng, RPT, Allied Piano
From century-old shellac to modern polyester, piano finishes have evolved dramatically — and each type demands a different approach for cleaning, repair, and restoration. This class demystifies the most common finishes found on pianos, explaining their composition, appearance, and behavior over time. We’ll compare traditional materials such as French polish, varnish, and nitrocellulose lacquer with contemporary finishes like polyurethane and polyester, discussing their strengths, weaknesses, and identifying features. You’ll learn how to match the right repair techniques and products to each finish type, avoid common pitfalls, and ensure your work preserves both beauty and value. Perfect for technicians seeking to broaden their refinishing knowledge and confidence across the full spectrum of piano finishes.
Suggested Level: Everyone
Understanding The Drop Action Spinet | Randy Woltz, RPT, Orange County, CA Chapter
Although many technicians look down on the spinet piano as inferior, the truth is the owners love these pianos and are willing in many cases to pay whatever it takes to keep them in good shape. I’ve made thousands of dollars restringing, action overhaul, even a new pin block on spinets. In this class you will learn the pitfalls of the drop action and how to talk to your customer.
Suggested Level: Everyone
(Vintage) Electric Pianos for Dummies | Emma Kleidon, Chicago, IL Chapter
No, not your neighbor’s Casio – these 50–70-year-old instruments function just enough like an acoustic piano to trip up unknowing technicians. Learn how to avoid these common pitfalls and leave knowing how to tune/service the two most popular electric piano platforms: the Wurlitzer and the Rhodes.
Suggested Level: Everyone
Voicing Fundamentals | David Love, RPT, San Francisco, CA Chapter
Voicing fundamentals from prevoicing procedures to needle and hammer hardening techniques are examined. Piano manufacturer’s methods will also be compared. We will cover both new hammer and existing hammer procedures.
Suggested Level: Everyone
What Is A Piano Key? | Nathan Rau, RPT, Wichita, KS Chapter
This seems like a simple question, but keys have a complex job. More than just a lever; they play ‘key’ roles in action regulation, touch weight, and cosmetic appearance. This class examines these roles and will give tips and tricks that you can use to efficiently service and repair keyboards.
Suggested Level: Everyone
When Good Dampers Go Bad | Randy Woltz, RPT, Orange County, CA Chapter
This class is in two parts:
- Period 1: Part One is diagnosing damper problems in the field and how to fix it. I made a list of the most common damper problems in grands and verticals from the simple to the unusual. All the things that can go wrong with dampers over time.
- Period 2: Part Two is restoring and overhauling the dampers -grand and vertical. Felt replacement, when to restore or replace the damper levers, rebushing the guide rail, setting damper timing and more!
Suggested Level: Everyone
Tuning
Aural Tuning – Mastering the Mid-Range | Rick Butler, RPT, Washington, D.C. Chapter
What do you need to know to take and pass Part I of the tuning exam? Learn about the interval comparisons used to establish temperament. Discover the advantage of a strategy that uses “Closed Interval Groups.” Learn the benefits of using the minor third in the mid-range. This is a lecture/demonstration on a grand piano.
Suggested Level: Intermediate/Advanced
Bulletproof Tuning | Steve Brady, RPT, Seattle, WA Chapter
This class offers techniques and strategies to be applied before, during, and after the tuning to ensure the best stability possible. With material from Steve’s newly revised book, Under the Lid: The Art and Craft of the Concert Piano Technician.
Suggested Level: Everyone
C. Bechstein Hybrid Concert Tuning | Torben Garlin, C. Bechstein North America Inc.
This class demonstrates the musical and stable aural tuning of concert pianos with the aid of a tuning device. Possible adjustments to different literature or requirements in concert performance, chamber music, etc. are discussed and demonstrated.
Suggested Level: Everyone
CTE’s Show You How | Ward Guthrie, RPT, Montana Chapter
Five Certified Tuning Examiners act as your instructors: Atsundo Aikawa, RPT, Kathy Smith, RPT, Emily Townsend, RPT, Jack Stebbins, RPT, and Mike Reiter, RPT. They will demonstrate tuning hammer technique, how to develop stability, how to tune perfect unisons, how to manage pins and strings that do not render well, and show ways to set A-440 for the exam. Learn which techniques they all use, and which are different.
Suggested Level: Everyone
Hammer Technique | James Geiger, RPT, Heart of Texas Chapter
The Question: Can a string be tuned so well that it cannot be knocked out of tune? Consider the tuning pin, string, block, the piano, the tuner, tools, conditions, and everything in between.
Suggested Level: Everyone
How Pianos Are Tuned By Ear | Dan Levitan, RPT, New York City Chapter
Aural piano tuners monitor changes taking place in the frequencies of the strings they’re tuning by listening to changes taking place in the sounds of intervals that include them. In this class, we’ll explore the aspects of those sounds that piano tuners pay attention to, and manipulate, as they work.
Suggested Level: Everyone
Piano Stability: Will It Hold? | Barbara Campbell, RPT, Atlanta, GA Chapter
As piano tuners, we want our tunings to last and be stable, but sometimes it’s a challenge. In this class, we will look at four factors that affect tuning stability: piano design, piano condition, playing styles and, of course, temperature and humidity. We will discuss how to possibly achieve tuning stability when dealing with each element and ask ourselves, will my tuning hold?
Suggested Level: Introductory/Foundational
Professional Pin Setting | Dan Levitan, RPT, New York City Chapter
Find out how to achieve bulletproof stability on any piano by taking advantage of the clear separation of turning and tilting forces on a tuning pin made possible by C-shaped tuning hammers such as the Levitan Professional.
Suggested Level: Everyone
The Sound of Your Tuning | Don Mannino, RPT, South Bay, CA Chapter
Do your piano tunings sound different than other tuners’? Can you affect the tone of the piano by the way you tune the piano? This seminar will discuss and demonstrate how the piano tone is affected by temperament types, octave stretch, and stability. There will be 2 matched pianos, specially prepared with very different sounding tunings, and Don will go over how they are different and how you can be more creative in your tuning process. Octave tuning styles are demonstrated and explained with both aural and electronic verification. Discussion and demonstration of tuning for stability, tuning for sustain, and getting the best tone for the location and use of the piano.
Suggested Level: Everyone
The Ultimate Puzzle: The Aural Temperament | Lucy Urlacher, RPT, Columbia, MO Chapter
People love puzzles: crosswords, sudoku, and Wordle to name a few favorites. The piano tuner gets to do the ultimate puzzle: fitting 13 notes into an octave (setting the temperament). This class will give many tips for the successful solving of the temperament puzzle. Parallel intervals, contiguous intervals, interval ratios, coincidental partials, test notes, and the temperament sequences will all play a part in the successful solution. I will also talk about my choice of mutes and efficiency of movement.
Suggested Level: Everyone
Tune – Refine – Confirm | Jason Cassel, RPT, Salt Lake City, UT Chapter
Have you ever felt guilty for not knowing how to tune a piano entirely by ear? Or maybe you passed your RPT exams and never tuned aurally again? This class will equip you with a system for developing your aural skills “on-the-go.” Featuring interactive quizzes that allow you to submit answers live from your phone!
Suggested Level: Everyone
Tuning Tutoring | Duncan Peterson, RPT, Salt Lake City, UT Chapter & Vince Myrkalo, RPT, Central OK Chapter
There is no better way to improve your tuning than one-on-one tutoring by a master tuner. Private tutoring will benefit you no matter what your skill level. With outstanding tuning tutors, you’ll find a universe of tuning knowledge to explore. This all takes place in a one-on-one format lasting 90 minutes.
Only 18 slots available. Fee: $140. You must pre-register by calling (913) 432-9975.
Suggested Level: Everyone
Where to Listen, Part 1 | Nathan Mills, RPT, Augusta, GA Chapter
For part 1 of this class, we will identify how to recognize where to listen while tuning part 1of the tuning exam. We will explore the basics of recognizing intervals and where to listen to each one. We will then run through a sliding 4th temperament to demonstrate where to listen and how to improve and expand a temperament.
Suggested Level: Introductory/Foundational
Where to Listen, Part 2 | Nathan Mills, RPT, Augusta, GA Chapter
In Where to Listen, Part 2 we will explore the checks needed for passing Part 2 of the tuning exam and where to hear them. We will start by quickly reviewing intervals and where to listen to them. We will expand the sliding 4th temperament that was set in Part 1 of this class and focus on how our ear “moves” up and down the piano while we do so.
Suggested Level: Foundational
Voicing & Concert Prep
Angel Shot Voicing | Zhiwei Huang, RPT, San Francisco, CA Chapter
Master a fast, easy technique to soften loud, harsh-sounding piano hammers. Avoid broken shanks, needles and injuries. Delight customers, boost referrals, and elevate your reputation. Voice an entire piano in 15 minutes. This highly acclaimed class, a convention favorite, delivers practical skills for piano technicians of all skill levels.
Suggested Level: Everyone
C. Bechstein Concert Preparation | Torben Garlin, C. Bechstein North America Inc.
We discuss various aspects of preparing a C. Bechstein Concert piano. From personal preferences to technical areas such as tuning, regulation and voicing, to the personal adaptation of the piano to the musician.
Suggested Level: Everyone
Efficient and Effective Tone Regulation | Dennis Johnson, RPT, Twin Cities, MN Chapter
This class will discuss how to think about voicing before you start, to strategize your approach, and then proceed efficiently. We will show a variety of methods suitable for different situations, and how to tailor your approach between regularly serviced hammers or not, medium density or rock hard, on uprights as well as grands. An appropriate technique will also be demonstrated in class so you can see how it is done.
Suggested Level: Everyone
Fazioli Voicing: From the Factory to the Concert Stage | Rick Baldassin, RPT & Antoine Dubay, Fazioli Pianoforti
This class will cover the voicing process used by Fazioli, from the beginning of the production to the finishing and the final steps in the concert hall. Additionally, a lot of tips to improve the tone quality and a demonstration will be proposed.
Suggested Level: Everyone
First Do No Harm: A Beginner’s Framework for Voicing | Michael Stilwell & Adam Hayes, RPT, Piano Technician Academy
Many technicians reach for needles or lacquer at the first sign of tonal problems, but these quick fixes often mask symptoms rather than address causes; they can even leave lasting damage. This class introduces a careful, step-by-step framework for voicing that begins with solid fundamentals such as regulation, hammer shape, proper mating and a good understanding of the hammers you are working with. Participants will gain a deeper understanding of how thoughtful preparation leads to more effective and longer-lasting results. Come discover how building on a strong foundation allows you to voice with confidence while preserving the integrity of the instrument.
Suggested Level: Intermediate
Foundations of Tone in the New York Steinway | Daniel DeBiasio, RPT, Steinway & Sons
Needles and lacquer often occupy the majority of the conversation whenever voicing is discussed but only represent a fraction of the work required to produce a quality result. This class will focus on the details of those foundational elements when voicing New York Steinway hammers before outlining traditional voicing techniques.
Suggested Level: Intermediate/Advanced
Grand Piano Voicing – a Picture to Follow | Joachim Leonardy, Alfred Jahn & Co
Finding your way to voicing. This class will present an understanding to enable you to voice a piano to the highest level. It will help you to understand why and how a hammer reacts in certain situations; see which actions to take are helpful and which ones are in vain or even bad.
Suggested Level: Intermediate/Advanced
If It’s Broken, Fix It! | Norman Vesprini, RPT, Northeastern Indiana Tri-State Chapter
You fix sticky keys, regulate damper pedals and eliminate squeaks during your upright piano service call. But if the voice is “broken”, do you fix that? Come learn a fast and easy method to fix a broken upright voice that will improve the sound of your tunings, elevate your service call, and leave your customers hearing the difference.
Suggested Level: Introductory
Optimizing Piano Tone | Ben Rocke, RPT, Grandwork Tools and Training
Lay the foundation for good piano tone through optimized hammer setup (travel, squaring, spacing) and hammer/string interaction (string leveling and hammer reshaping and mating). Learn to use absolute references for travel, squaring, and string leveling. Understand how this work impacts tone and fits into the larger voicing process.
Suggested Level: Everyone
String Leveling and Other Bendables | Charles Faulk, RPT, Faulk Piano Service
String leveling (AKA string bending) is fundamental to good voicing and tuning. It’s also useful in damper regulation and upright hammer fitting to strings. Learn how to gauge string levelness and how to bend strings.
Suggested Level: Foundational
The Art of Miking a Piano: Goals and Strategies | Peter Clark, Sacramento Valley, CA Chapter
This masterclass explores how microphone selection and placement impact tonal balance, clarity, and realism for critical listening, voice analysis, or performance capture. Participants will leave with practical techniques, conceptual frameworks, and an enriched understanding of how to make the piano sound as beautiful on playback as it does in person.
Suggested Level: Everyone
Under the Lid: The Art and Craft of the Concert Piano Technician | Steve Brady, RPT, Seattle, WA Chapter
- Period 1: Preparing the Concert Piano – An Overview Lecture
Material for this class is from the book, Under the Lid: The Art and Craft of the Concert Piano Technician. I’ll present a proven routine for working with concert pianists plus a pre- concert checklist that will help eliminate worry. Specific tips on tuning for concerts are included. - Period 2: Regulating for the Artist – Lecture & Demonstration
With material from the book, Under the Lid, this class covers the points of regulation that matter most to the concert artist. - Period 3: The Art of Tone Regulation – Lecture & Demonstration
With material from the book, Under the Lid, this class presents approaches to voicing both hard-pressed and soft-pressed hammers with specific emphasis on concert work. - Period 4: Zen and the Art of Concert Prep – Lecture
Including material from the book, Under the Lid, this class explores the subtle psychological relationship between the technician and the concert artist from the perspective of the Zen artist.
Suggested Level: Intermediate
Voicing Efficiently: The Powered Voicing Tool | Ben Cross, RPT, New York City Chapter sponsored by TBA
Voicing is a set of techniques that allows a technician to deliver transforming results to a piano’s tone. However, it can be timely, rigorous, and can cause hand fatigue/pain. In recent years I have invented, patented and devolved methods to make this work very quick, accurate and to mitigate hand pain/fatigue. Join me in a class where I teach traditional Voicing Methods alongside a new set of methods with my patent pending Powered Voicing Tool.
Suggested Level: Foundational/Intermediate/Advanced
RPT Exams
Take the RPT Written Examination | Exam Team
This is an opportunity to take the RPT Written Exam at the PTG Convention on Wednesday, July 22. Pre-register for the exam by filling out a 2026 Convention Exam Application form and returning it to sandy@ptg.org. You can purchase your $25 Written Exam Voucher when you register for the convention. Examinees should come to the room indicated on the schedule. Bring your own internet-accessible device (tablet, laptop, phone, etc.). Visually impaired technicians will take their exams in the ETSC office. You must bring your current PTG membership card with you to take the exam.
For PTG members only.
Understanding the PTG Tuning Exam | Exam Team
Taking an RPT Exam is a great opportunity to learn your strong and weak points, and to get certified as an RPT. We’ll explain the details of the Tuning Exam procedure and give tips for effective preparation.
For PTG members only.
Understanding the PTG Technical Exam | Debbie Cyr, RPT, Boston, MA Chapter
We will walk through the Technical Exam and its requirements. There will be examples of exam equipment, models, and jigs such as one would find on the test, including a preview of the new 3-note grand model which will be implemented in the near future. Come find out how to prepare for the exam, what tools and supplies you will need to bring to the exam site, and what information examinees are entitled to before, during, and after the examination. Learn ways to best utilize your time, improve efficiency, and cope with exam anxiety and other strategies to help you successfully tackle the exam and become a part of your daily fieldwork. There will be plenty of time for Q&A.
For PTG members only.
CTE Tuning Examiner Training | Exam Team
Detailed information for RPT members who are interested in assisting Tuning Exams and becoming a Certified Tuning Examiner. Also, discussion about effective exam administration and problem-solving tips for CTEs and assistant examiners.
For RPTs only.
TEC Technical Examiner Training | Exam Team
A presentation on the requirements to become certified as a Technical Examiner, Certified (TEC).
For RPTs only. Must RSVP. If you will be attending, please contact Debbie Cyr, RPT by July 8 at debbiecyr@me.com
FAQs
Where can I find a convention or class schedule?
This page includes a list of all classes, broken down by category with experience level. A class schedule will be included with your convention guide showing times and room locations for all classes in a convenient grid format. A map of the hotel will also be included in the guide.
Can I reserve a seat in a class?
No, all classes (except Grand Regulation Actionpalooza and Tuning Tutoring) are open to all registered attendees. We encourage attendees to arrive early as some classrooms may be full.
Can I register for only one or two days of classes?
There are two convention registration options: one that includes all 4 days of classes or a
Weekend Pass good for all day Friday and Saturday.
Can I register for special classes on-site?
These classes fill up fast so you are encouraged to register as early as possible. If there are
spaces available for any of the classes requiring pre-registration, you are welcome to sign up
when you pick up your packet.
Do I need to pre-register for Institute classes?
No, most of the classes are included in your registration fee and you can set your own schedule.
However, some classes have limited enrollment and/or may require an additional fee. Those are
marked on the registration form.
How do I know if a room or class has been changed or cancelled?
Class and schedule changes are announced at the convention’s opening session and posted on the bulletin boards at the Registration Desk and Institute Office. We also try to note class changes on signs placed by classroom doors. Feel free to stop by the Institute Team office located in the Regency Office if you have questions.
Can I tape classes or any of the convention functions?
Audio or videotaping of convention functions is prohibited without the express written permission
of the PTG Executive Director. Any taping of classes must also be approved by the instructor.
Can anyone attend the evening events and non-class activities?
Concert and reception admittance is free and open to anyone unless otherwise noted. Events
that are invitation-only are indicated on the schedule.
Annual PTG Convention & Technical Institute 